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News/Phantom Wallet Outage Disrupts Solana Users During GRASS Airdrop

Phantom Wallet Outage Disrupts Solana Users During GRASS Airdrop

Van Thanh Le

Oct 28 2024

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Users Report Account Balance Issues Amid Phantom's Downtime

Solana’s leading walletPhantom, faced operational issues, leaving users with disrupted account balances and an unexpected roadblock during the much-anticipated GRASS token airdrop. The outage, reported by Phantom’s status page, had persisted for over an hour, affecting users’ ability to see accurate balances. 

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Source: Phantom’s status page

As the decentralized application Grass distributes 10% of its total GRASS token supply, impacted users are left in a frustrating limbo, prompting Phantom to reassure them through an update stating, "Your funds are safe."

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Despite the disruption, Phantom’s browser extension and mobile app remained functional, allowing limited access to services. However, transaction reliability was compromised, leading Phantom to advise users to bypass simulation errors and proceed with decentralized applications (dapps) if urgently needed. 

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Source: Phantom/ X

The status page labels the situation as a “major issue,” and Phantom committed to resolving it promptly. This incident sparked concern among the platform’s user base, as airdrop claimants encountered challenges during what should be a straightforward transaction process.

This isn’t the first time Phantom users have faced downtime in 2024. Earlier incidents on February 3 and August 15 disrupted account balances, with the wallet team swiftly resolving issues on both occasions. Despite Phantom’s assurance of safety during these outages, the frequency of interruptions has prompted questions among users regarding stability.


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Phantom’s team engaged in restoring full functionality, and the issue has been fixed. With user frustrations mounting amidst the GRASS token drop, the swift resolution of this downtime will be essential for maintaining confidence in one of Solana’s flagship wallets.

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Source: Phantom/ X

This article has been refined and enhanced by ChatGPT.

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